Privacy Policy
Privacy Policy
Last Updated: September 29, 2025
At D’Velio, your privacy and trust are central to everything we do. We are dedicated to handling your personal information with transparency, integrity, and care. This Privacy Policy describes how we collect, use, protect, and share your data when you visit our website, make a purchase, or interact with our services.
By accessing or using our website or any of our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
1. Overview
D’Velio operates this website and all related digital services (collectively referred to as the “Services”). Our store is powered by Shopify, which enables us to provide a secure and seamless shopping experience. This Privacy Policy governs how we collect, process, and disclose personal information in connection with your use of the Services.
If any inconsistency arises between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail with respect to the handling of your personal data.
2. Information We Collect
When you interact with D’Velio, we may collect or process various types of personal information depending on your actions and location. Personal information refers to data that identifies or can reasonably be linked to you.
a. Contact Information
Your name, billing and shipping addresses, phone number, and email address when you create an account, place an order, or communicate with us.
b. Financial and Payment Data
Information required to complete your purchase, such as credit or debit card numbers, payment method, transaction details, and payment confirmations. All sensitive payment data is handled securely by trusted third-party providers; D’Velio does not store full card details.
c. Account and Preference Information
Your username, password, account settings, preferences, and communication choices.
d. Transactional Data
Details about items viewed, placed in your cart, wishlisted, purchased, exchanged, or returned, along with order history and fulfillment data.
e. Device and Technical Data
Information collected automatically through cookies and analytics tools, such as IP address, browser type, device identifiers, and usage statistics.
f. Communications
Information you share when contacting our customer support or messaging us through forms, chat, or email.
g. Inferred Information
Insights or preferences we derive from your browsing or purchasing behavior to enhance your shopping experience.
3. Sources of Information
We collect personal data from several sources:
Directly from you when you register, make a purchase, or contact us.
Automatically when you browse or interact with our website (via cookies or analytics).
From third-party providers such as Shopify, payment processors, and logistics partners.
From marketing and advertising partners, when you engage with our campaigns or social media.
4. How We Use Your Information
Your personal data is used only for legitimate business and operational purposes, including but not limited to:
a. Providing and Improving the Services
To process orders, fulfill deliveries, manage your account, and provide a personalized shopping experience that reflects your preferences.
b. Marketing and Communications
To send promotional offers, newsletters, and tailored updates (only if you have opted in). We may use your browsing and purchase history to recommend products you might like.
c. Security and Fraud Prevention
To authenticate accounts, detect fraudulent activities, prevent unauthorized access, and ensure a safe transaction environment.
d. Legal Compliance
To comply with applicable laws, respond to lawful requests, and enforce our terms, policies, and rights.
e. Customer Support
To communicate with you, respond to inquiries, and manage returns, refunds, or warranty claims effectively.
5. How We Share Your Information
D’Velio respects your privacy and only shares your information when necessary to operate and improve our Services:
With Shopify, our e-commerce platform, to securely process your transactions and manage website functionality.
With service providers such as payment processors, shipping companies, IT support, and cloud storage providers.
With marketing and analytics partners for advertising, personalization, and insights (only where legally permitted).
With affiliated companies within the D’Velio group, as necessary for business operations.
When legally required, to comply with court orders, investigations, or enforce our legal agreements.
We never sell or rent your personal information to third parties.
6. Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes certain personal data on our behalf to enable transactions, improve functionality, and secure your shopping experience.
Shopify may process your information internationally, in compliance with GDPR and other applicable privacy laws.
For more details, you can review Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze site performance, and personalize content and advertisements. Cookies allow us to remember your preferences, store your cart items, and measure engagement.
You can manage or disable cookies in your browser settings, though some features may not function properly without them.
8. Data Retention
We retain your personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. Once data is no longer required, it will be securely deleted or anonymized.
9. Data Security
We implement strict security measures to protect your data, including encryption, firewalls, and secure data storage. While no system is completely impenetrable, we continuously review and update our security practices to safeguard your information.
Please note that no method of transmission over the Internet is 100% secure; we therefore advise against sending sensitive information via unencrypted email.
10. International Data Transfers
As a global brand, D’Velio may transfer and process your information in other countries where data protection standards may differ. All transfers are conducted under recognized legal safeguards such as the EU Standard Contractual Clauses to ensure your data remains protected.
11. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
Access – Request a copy of your personal information.
Correction – Ask us to update or correct inaccurate details.
Deletion – Request that we delete your information, subject to legal exceptions.
Restriction – Limit processing of your data in specific cases.
Portability – Receive your data in a structured, transferable format.
Objection – Object to data processing for marketing or legitimate interests.
Withdrawal of Consent – Withdraw consent where processing is based on it.
To exercise any of these rights, please contact us at Contact@Dvelio.com. We may verify your identity before processing your request.
12. Children’s Privacy
D’Velio does not knowingly collect or store personal information from individuals under the age of 16. If you believe a child has provided personal data to us, please contact us immediately to have it removed.
13. Third-Party Websites
Our website may contain links to third-party sites or services. D’Velio is not responsible for their content, privacy practices, or policies. We recommend reviewing their privacy statements before submitting any personal information.
14. Marketing Preferences
You can opt out of promotional emails by clicking “unsubscribe” at the bottom of our messages or by contacting us directly. Please note that transactional communications (such as order confirmations or shipping updates) will continue to be sent.
15. Complaints
If you have concerns about how we handle your personal data, please contact us first at Contact@Dvelio.com. We will do our best to resolve the issue promptly.
If you are located in the EU or UK and are not satisfied with our response, you may file a complaint with your local data protection authority.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services following an update constitutes your acceptance of the revised policy.
17. Company Information
